Refund policy

Last Updated: July 31, 2026

At Skurban Wear, every item is made to order specifically for you. Because of this, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, selecting the wrong color, or changing your mind after placing an order.

Please review your order carefully before completing your purchase.

Returns

We do not accept returns on custom-made products unless the item arrives with a manufacturing defect, printing issue, or shipping-related problem.

Exchanges

We do not offer exchanges for:

• Incorrect size ordered
• Incorrect color selected
• Customer preference or change of mind

To help ensure the best fit, please refer to the size chart available on each product page before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we'll make it right.

Please contact us within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Once approved, we will send a replacement at no additional cost. In most cases, you will not be required to return the original item.

Lost Packages

If your package is confirmed lost in transit, we will provide a replacement at no additional cost.

Please note that packages marked as delivered by the shipping carrier but reported as missing are generally not considered lost in transit. If this occurs, please contact the shipping carrier first. If you still need assistance, contact our support team and we'll do our best to help.

Refunds

Because our products are made specifically for each order, refunds are only available when:

• The item is damaged or defective.
• The wrong product was received.
• A replacement cannot reasonably be provided.

Refunds are not available for:

• Incorrect size ordered
• Buyer's remorse or change of mind
• Incorrect shipping information provided by the customer
• Minor color variations caused by different screen displays

Approved refunds will be issued to the original payment method.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

If an incorrect address is provided and the order has already entered production or shipped, we may be unable to replace or refund the order.

How to Report an Issue

If you experience any issue with your order, please contact our customer support within 7 days of delivery with your order details and photos (if applicable). We'll review your request as quickly as possible and work toward a fair resolution.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us through our Contact page or by using the support information provided on our website.